At Made & Matters, we aim to make your order experience simple, reliable and hassle-free. Every order is carefully prepared and delivered to the address provided during checkout.
Order Processing
Orders are processed after payment and confirmation of the order details.
For customized printing and packaging products, production begins once the final artwork and specifications have been approved.
Processing and production times may vary depending on the product, quantity, customization and order requirements.
Delivery Time
Estimated delivery times depend on the product and delivery location. The delivery timeframe provided at checkout or communicated by our team is an estimate and may vary due to production requirements, courier delays, public holidays or circumstances beyond our control.
Custom or bulk orders may require additional production time.
Delivery Address
Please make sure your delivery information is accurate and complete when placing your order, including:
- Full name
- Complete delivery address
- City and postal/ZIP code
- Active phone number
- Email address, where required
Made & Matters is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address provided by the customer.
Shipping Charges
Delivery charges, where applicable, will be displayed during checkout or communicated before the order is confirmed.
Shipping costs may vary depending on the order size, weight, delivery location and selected delivery method.
Tracking
Where tracking is available, tracking details may be provided once your order has been dispatched.
Customers are responsible for ensuring that someone is available to receive the order at the provided delivery address.
Delayed Deliveries
While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to:
- Courier service issues
- Weather conditions
- Public holidays
- High-volume periods
- Incorrect delivery information
- Unforeseen circumstances
If your order is delayed, please contact us with your order number so our team can assist you.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your order arrives damaged, defective or contains incorrect products, contact us as soon as possible with your order number and clear photographs of the issue.
We will review the matter and, where appropriate, arrange a replacement, refund or another suitable resolution in accordance with our policies.
Custom Orders
For custom-printed products, production begins based on the artwork and specifications approved by the customer.
Please carefully check all text, images, logos, colours, quantities and other details before approving your artwork.
Made & Matters is not responsible for printing errors resulting from incorrect information or artwork approved by the customer.
Contact Us
If you have questions about delivery or need assistance with an existing order, please contact us:
Made & Matters
Email: madesmatters@gmail.com
Website: madesandmatters.com