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Terms & Conditions

Welcome to Made & Matters.

These Terms & Conditions govern your use of madesandmatters.com and your purchase of products and services through our website.

By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

1. About Our Website

Made & Matters provides printing and packaging products and services, including business cards, flyers, brochures, paper bags, food packaging, custom packaging and other printed products.

We reserve the right to update, modify or discontinue any product, service, feature or website content at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However:

We reserve the right to correct errors, inaccuracies or omissions relating to product descriptions, pricing or availability.

3. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is not considered finally accepted until we confirm the order or begin processing it.

We reserve the right to refuse or cancel an order where necessary, including situations involving:

If an order is cancelled after payment has been received, any applicable refund will be handled according to our refund and cancellation policy.

4. Custom Printing Orders

For customized products, you are responsible for ensuring that all submitted information and artwork is correct before production.

This includes:

Once a customized order has entered production, changes or cancellations may not be possible.

Made & Matters is not responsible for errors contained in customer-approved artwork or information.

5. Customer-Supplied Artwork

You confirm that any artwork, logo, photograph, text or other material supplied to us does not infringe the intellectual property, copyright, trademark or other rights of another person or organization.

You must have the necessary permission or legal rights to use any content you provide.

You agree to indemnify Made & Matters against claims arising from content supplied by you that infringes the rights of another party.

6. Prices and Payments

All prices displayed on the website are subject to change without notice.

Applicable taxes, delivery charges or additional customization charges may be added where relevant.

Payment must be completed through the payment methods made available during checkout or otherwise agreed with us.

We may use third-party payment processors to securely process transactions.

7. Delivery

We aim to process and deliver orders within the estimated timeframe communicated to you.

Delivery times may vary depending on:

Estimated delivery times are not guaranteed unless expressly confirmed in writing.

Once an order has been handed to the delivery provider, delays caused by the courier may be outside our control.

8. Inspection of Orders

Customers should inspect their products promptly after delivery.

If you receive products that are damaged, defective or significantly different from what you ordered, please contact us as soon as reasonably possible and provide relevant order details and photographs where applicable.

We will assess the issue and determine the appropriate solution.

9. Returns, Refunds and Cancellations

Because many of our products may be customized or printed specifically according to customer requirements, customized products may not be eligible for return simply because you have changed your mind.

Where applicable, returns, replacements or refunds may be offered for products that are:

Any cancellation request should be submitted as soon as possible.

Orders that have already entered production may not be cancellable.

Any refund will be processed using the applicable payment method or another agreed method.

10. Intellectual Property

All website content, including but not limited to:

is owned by or licensed to Made & Matters unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.

11. User Content

If you submit reviews, feedback, comments, photographs or other content to us, you confirm that you have the right to provide that content.

You must not submit content that:

We reserve the right to remove or refuse user-submitted content where reasonably necessary.

12. Website Use

You agree not to misuse our website or attempt to interfere with its normal operation.

You must not:

13. Third-Party Services

Our website may rely on third-party services, including payment processors, hosting providers, analytics services and delivery providers.

We are not responsible for the independent acts, policies, availability or performance of third-party services.

Your use of third-party services may also be subject to their own terms and policies.

14. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be:

We may temporarily suspend or modify the website for maintenance, updates, security or other operational reasons.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Made & Matters will not be responsible for indirect, incidental, consequential or unforeseeable losses arising from the use of our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold Made & Matters, its owners, employees, contractors and service providers harmless from claims, losses, liabilities, damages and expenses arising from:

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect your personal information.

18. Changes to These Terms

We may update these Terms & Conditions from time to time.

Changes will become effective when the updated terms are posted on this page unless otherwise stated.

Your continued use of the website after changes are posted means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Made & Matters operates, unless otherwise required by applicable law.

Any disputes should first be addressed by contacting Made & Matters so that the parties have an opportunity to resolve the matter informally.

20. Contact Us

If you have questions about these Terms & Conditions, an order, product or service, please contact us:

Business Name: Made & Matters
Website: madesandmatters.com

Thank you for choosing Made & Matters.